Terms and Conditions

Last updated: November 14, 2025

Interpretation and Definitions

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate: an entity that controls, is controlled by, or is under common control with a party...
  • Company: Suofeia, referred to as 'we', 'us' or 'our'
  • Country: Hong Kong SAR China
  • Service: The Website and e-commerce platform of Suofeia
  • Terms: These Terms and Conditions
  • 用户: The individual or company accessing the Service

Acknowledgment

By accessing or using our Service, you agree to be bound by these Terms and Conditions...

Orders, Payments, and Pricing

  • All orders are subject to acceptance and availability.
  • Prices are displayed in EUR and include VAT where applicable.
  • Payment methods accepted include credit/debit card, PayPal, and other methods displayed at checkout.
  • Once you place an order, you will receive a confirmation email with the order details.

Privacy and Data Protection

For information about how we collect, use, and protect your personal data, please see our Privacy Policy. By using our Service, you acknowledge that your personal data will be processed in accordance with the Privacy Policy.

Shipping and Delivery

  • Shipping costs and estimated delivery times are calculated at checkout.
  • We are not responsible for delays caused by customs, postal services, or third-party carriers.

Returns and Refunds

  • You have the right to return products within 14 days from receipt for a full refund, provided the products are unused and in their original packaging.
  • To initiate a return, contact our customer support via email or contact form.
  • Refunds will be issued using the same payment method used for the purchase.

User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to terminate or suspend accounts in case of violation of these Terms.

Intellectual Property

All content on the Service, including images, logos, designs, and text, is the property of Suofeia or its licensors.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the content or policies of these websites.

Limitation of Liability

To the maximum extent permitted by law, Suofeia shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Governing Law

These Terms are governed by the laws of Hong Kong SAR China.

Dispute Resolution

Any dispute arising out of these Terms shall first attempt to be resolved informally by contacting customer support.

European Union Consumer Rights

If you are an EU consumer, you may benefit from mandatory provisions of your local consumer law, including a 14-day right of withdrawal.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

Contact Us

For questions regarding these Terms, contact us: