Privacy Policy

Last updated: November 14, 2025

1. Data Controller

The data controller of personal information is Suofeia Network Technology Limited, headquartered in Hong Kong.

2. Types of Data Collected

We may collect and process the following categories of personal data:

• Identification data: name, surname, email address;
• Contact data: email and/or phone number if provided;
• Website usage data: IP address, browser type, log information, pages visited, time spent on the site;
• Data from site or newsletter registration: name, email address, preferences;
• Data from contact forms: message content, email address, and any additional information voluntarily provided by the user.

3. Purpose of Processing and Legal Basis

Personal data is processed for the following purposes:

• Website operation, hosting, maintenance, and uptime monitoring;
• Providing site registration and user account services;
• Managing newsletter subscriptions and email communications;
• Processing contact form requests and user inquiries;
• Analyzing and improving the website and services offered;
• Compliance with legal or contractual obligations.

The legal basis for processing includes:

• User consent (e.g., for newsletter or contact forms);
• Execution of a contract (e.g., site registration);
• Legitimate interest of the controller (e.g., uptime monitoring, site analytics), while safeguarding the rights and freedoms of the user.

4. External Services and Data Transfers

To provide the service, we use the following third-party providers:

• Neon – PostgreSQL database for storing user and contact data;
• Render – hosting platform and server infrastructure;
• Cloudinary – image and media management;
• UptimeRobot – uptime monitoring of the website;
• Newsletter service provider;
• Contact form and email systems to respond to user inquiries.

Personal data may be transferred to countries outside the European Union (e.g., for external services located abroad). In such cases, appropriate safeguards are applied to ensure an adequate level of protection (e.g., standard contractual clauses or specific agreements).

5. Data Retention

Personal data will be retained only for as long as necessary for the purposes for which it was collected or as required by law. In particular:

• User account data: until account deletion or service termination;
• Newsletter data: until consent is withdrawn;
• Contact form data: retained for no longer than 24 months unless otherwise required by law;
• Website usage and log data: retained for statistical and analytics purposes (e.g., 12–24 months), unless a longer period is necessary.

6. User Rights – EU Residents

If you are a resident of the European Union, you have the following rights:

• Access your personal data;
• Request correction or deletion of your personal data;
• Request restriction or object to processing;
• Data portability (where applicable);
• Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal;
• Lodge a complaint with a supervisory authority.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from loss, unauthorized access, or disclosure. However, no system is completely secure; users are encouraged to use strong passwords and keep their credentials confidential.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be informed of significant changes via the website, and consent may be requested again where required by law.

9. Contact

For questions regarding this Privacy Policy or to exercise your rights, you can contact us via email at info@suofeia.com.